FAQ's

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order, once this is done shipping time is an average of 7-14 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at lg@wickedwangoes.com.

I am not in love with my order, can it be returned? What if there is an issue?

If the product is defective or damaged please contact us to let us know. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Can I cancel my order?

You are able to cancel your order with no penalty, however the order must be cancelled before it goes to production. Once production of your order has started, not cancellations are accepted. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and let us know.  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 7-14 business days.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to lg@wickedwangoes.com and we will be happy to assist you in any way we can.  Please attach your order number to your email if you have one.